Membership Operations Manager

5 days ago

Singapore beBeeOperations Full time $90,000 - $120,000

Job Title: Assistant Manager

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Job Description:

  • Overall in charge of daily Membership Operations, ensuring seamless delivery of services to members and guests.
  • Cover Membership operations as MEC IC if needed, due to shortage of manpower.
  • Oversee monthly roster and ensure adequate manpower deployment for daily operations, especially during peak hours and public holidays.
  • Recruit part-time/contract staff for peak days and periods, including interns.
  • Support Membership FT/Contract staff performance appraisal.
  • Assist in HR-related matters for operations team.
  • Conduct refresher training sessions for all new and existing staff periodically.
  • Act as first verifier in verifying Online Refund Requests.
  • Uptake Membership Operation SOPs and recommend changes if required.
  • Investigate feedbacks from members/guests received onsite and online pertaining to Membership Operations and staff service deliverance.
  • Communicate new membership initiatives and promotions to Membership Operations team through Administrative Instructions or emails.
  • Handle onsite requests/enquiries (e.g. Extension of caretaker voucher, Conversion to annual membership, etc).
  • Generate ideas for enhancing member or guest experience at Membership & Experiences centres.
  • Prepare monthly OT records for checking and update Overtime records in AAS for approval.
  • Prepare and submit Return/ Void & Service Recovery Report monthly and quarterly for checking.
  • Prepare monthly Feedback reports for review.
  • Attend promotions/campaigns AI briefings.

Requirements:

  • Degree in Marketing, Communications, Business or equivalent.
  • 4-5 years of relevant experience in the service/tourism and/or integrated resorts industry.
  • Excellent communication and written skills.
  • Dynamic team player with a positive attitude.
  • Self-motivated, resourceful, customer-oriented and meticulous.
  • Customer service/Guest experience/Contact centre will be an advantage.
  • Thrives in a fast-paced environment, with ability to multi-task and meet tight deadlines.
  • Proficient in Microsoft Office applications, Galaxy and CRM+ system.
  • Willing to travel to different locations.
  • Able to work on weekdays, weekends and public holidays.

Benefits:

  • Mid-senior level position with opportunities for growth and development.
  • Contract employment type with flexibility in scheduling.
  • Other job function with focus on Membership Operations.

Others:

  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Other
  • Industries: Travel Arrangements

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