Current jobs related to Senior Manager, Membership Operations - Singapore - Singapore Business Federation
-
Membership Operations Manager
2 weeks ago
Singapore beBeeOperations Full time $90,000 - $120,000Job Title: Assistant Manager">Job Description:Overall in charge of daily Membership Operations, ensuring seamless delivery of services to members and guests.Cover Membership operations as MEC IC if needed, due to shortage of manpower.Oversee monthly roster and ensure adequate manpower deployment for daily operations, especially during peak hours and public...
-
Senior Membership Operations Coordinator
2 weeks ago
Singapore beBeeManager Full time $60,000 - $80,000Membership Operations ManagerThe Membership Operations Manager will be responsible for overseeing the daily operations of the membership program. This includes managing staff, coordinating with other departments, and ensuring that all membership-related tasks are completed efficiently.Key Responsibilities:Oversee daily membership operations and ensure that...
-
Senior Membership Operations Professional
1 week ago
Singapore beBeeSenior Full time $35,000 - $55,000Job Title: Senior Membership OfficerAt our organization, we are seeking a highly skilled Senior Membership Officer to join our team.The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment.Main Responsibilities:Assist in managing day-to-day membership operations, including weekends and public...
-
Senior Executive, Membership Operations
2 weeks ago
Singapore Mandai Wildlife Group Full timeBe among the first 25 applicants to apply for this role and get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve in Singapore, home to world-renowned wildlife parks that connect visitors to the fascinating world of wildlife. The Group is implementing an exciting rejuvenation plan that...
-
Assistant Manager, Membership Operations
3 weeks ago
Singapore Mandai Wildlife Group Full time1 day ago Be among the first 25 applicants Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to...
-
Assistant Manager, Membership Operations
4 weeks ago
Singapore Mandai Wildlife Group Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an...
-
Assistant Manager, Membership Operations
3 weeks ago
Singapore Mandai Wildlife Group Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an...
-
Assistant Manager, Membership Operations
3 weeks ago
Singapore Mandai Wildlife Group Full time1 day ago Be among the first 25 applicants Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to...
-
Assistant Manager, Membership Operations
3 weeks ago
Singapore Mandai Wildlife Group Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an...
-
Assistant Manager, Membership Operations
3 weeks ago
Singapore Mandai Wildlife Group Full timeBe among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting...
Senior Manager, Membership Operations
2 weeks ago
The role will help in managing the operational aspects of SBF's membership operations and services, supporting SBF's goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event management.
Job Responsibilities
Operational Leadership
Provide oversight support for daily membership operations for Statutory and Associate Members, including areas pertaining to onboarding of members, invoicing and reminders for membership fee arrears, management of membership exemptions including audit checks and service delivery processes.
Work with the Director, Membership Operations & Services and the team to develop and implement strategies to achieve membership growth in line with SBF's targets.
Systems and Process Improvement
Participate and lead in initiatives to enhance the membership management system, to further streamline operations and improve customer service.
Monitor, evaluate, and improve processes related to membership data management, ensuring data accuracy, security, and compliance with SBF and national data policies.
Regularly review standard operating procedures (SOPs) for membership operations to enhance efficiency and member satisfaction.
Membership Events
Support the team's efforts to plan, coordinate, and execute membership events and activities, including events such as the Annual General Meeting and other membership activities.
Gather feedback and analyse post-event feedback to refine event offerings and improve member experiences
Member Experience
Support in managing escalated member issues, addressing concerns and complaints with a focus on prompt resolution.
Partner with cross-functional teams on programs and services that enhance value for SBF members and enhance overall engagement.
Analyse member feedback and operational metrics to identify areas for improvement and contribute to ongoing member satisfaction and loyalty.
Strategic Planning and Reporting
Support Director, Membership Operations & Services in developing operational plans and budgets to achieve department objectives.
Prepare regular reports on membership performance, providing insights and recommendations based on operational data.
Participate in strategic initiatives to advance SBF's membership strategies, contributing to long-term organisational success.
Job Requirements
At least 8 years of relevant years of experience in membership operations or a related field, with experience in a managerial role.
Proven experience in process improvement initiatives. Project management experience will be an asset.
Strong leadership and people management skills, with a track record of effectively managing teams and collaborating across departments.
Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.
Analytical mindset with experience in using data to drive decisions and improvements.
Experience / exposure to IT systems including ERP systems, as well as MS Office Suite.
Strong time management skills with the ability to multi-task and prioritise workloads.
Self-motivated, independent and a good team player.
#J-18808-Ljbffr
