Senior Membership Operations Professional

5 days ago

Singapore beBeeSenior Full time $35,000 - $55,000
Job Title: Senior Membership OfficerAt our organization, we are seeking a highly skilled Senior Membership Officer to join our team.The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment.Main Responsibilities:
  • Assist in managing day-to-day membership operations, including weekends and public holidays.
  • Perform IC duty as per roster plan.
  • Participate in roster planning with senior officers.
  • Manage membership email communications.
  • Check application forms daily for errors.
  • Ensure sufficient membership forms, cards, and stationeries for daily operations.
  • Handle onsite and online queries and requests from members and guests.
  • Remind officers of new membership initiatives and promotions.
  • Assist in conducting onsite and online UAT for new PLUs.
  • Work with officers and senior officers, taking charge of assigned roles and checking in on other roles periodically.
  • Ensure adherence to membership SOPs at all times.
  • Assist with refund requests for online and onsite transactions.
  • Support in preparing and compiling reports with senior officers.
  • Assist the Assistant Manager in calling and conducting bi-weekly team meetings.
  • Train new staff on membership products and systems.
  • Perform any other duties as outlined in the job description.
Requirements:
  • Minimum Diploma in Hospitality & Tourism or Higher NITEC/NITEC.
  • At least 2 years of relevant experience in hospitality or tourism industry.
  • Customer service, guest experience, or contact centre experience is a plus.
  • Ability to work on weekends and public holidays.
  • Good communication and writing skills.
  • Experience with Microsoft Office, Galaxy, CRM+, Onestore is advantageous.
About Us:

We are a dynamic organization committed to delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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