Ambitious Guest Experience Coordinator Wanted
3 days ago
About the Role
As a Guest Experience Coordinator at The Supreme HR Advisory Pte Ltd, you will be responsible for delivering exceptional service to clients and guests. Your primary focus will be on ensuring that conference rooms and pantries are well-maintained and equipped with necessary amenities.
Key Responsibilities
Provide top-notch customer service to all clients and guests, ensuring their needs are met promptly and efficiently.
Maintain and inspect conference rooms and pantries regularly to guarantee they are clean and in good condition.
E nsure all amenities in the conference rooms are adequately stocked and organized at all times.
Raise work orders for any defective equipment or facilities to relevant departments for prompt attention.
Escort clients and visitors to meeting rooms as needed.
Facilitate beverage ordering and service for meetings and corporate events.
Ensure pantry provisions are replenished consistently and that conference rooms are ready for functions and events.
Perform washing up and cleaning of pantries before closing procedures or whenever necessary.
Acknowledge guest concerns, comments, and complaints with discretion and urgency.
Report user or client feedback to supervisors or managers.
Liaise with vendors for equipment maintenance, catering orders, and pantry supplies.
Respond promptly to telephone calls in a friendly and professional manner.
Prepare stock inventory reports and servicing reports for management review.
Workplace Etiquette:
Promote flexible working practices and support clients and guests with processes and tools.
Ensure building equipment and technology are in perfect working order.
Performance Measures:
Compliance with service standards and delivery as detailed in the contract.
The ideal candidate should have at least 2-3 years' experience in Hospitality, F&B, or Customer Experience disciplines. Food Hygiene Certification is preferred but not required. A degree in hospitality or a related field is also desirable. Salary range: estimated $2400-$2800.
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