Experienced Guest Experience Professional Wanted
1 week ago
At Resorts World at Sentosa PTE. LTD., we are seeking a seasoned Guest Experience Host to join our team. As an ideal candidate, you will possess excellent communication skills and be proficient in Microsoft Office applications.
Key Responsibilities:- Provide exceptional membership services to loyalty programme members, including creating new accounts and keeping them updated on benefits and privileges.
- Collaborate with the planning and sales team to promote membership programmes and campaigns.
- Serve as a one-stop host to identify and engage high-value customers, developing key account relations and providing personalized services.
- Analyze guest feedback and contribute to the planning of members-only promotions and events.
Salary: SGD 40,000 - 60,000 per annum
Requirements:- Degree or Diploma in business, marketing, or hospitality.
- Good communication skills, preferably with relevant experience in business development, sales, customer service, or loyalty programme marketing from the hospitality industry.
- Proficient in English and Mandarin speaking guests.
- Excellent knowledge of Microsoft Office applications, including Windows, Excel, Word, and PowerPoint.
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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