Freight Forwarding Professional

3 days ago

Singapore beBeeLogistics Full time $72,000 - $96,000
Job Opportunity

We are seeking a professional with strong customer service and coordination skills in freight forwarding services, including both air and sea freight.

Key Responsibilities:
  • Establish and maintain strong relationships with clients by understanding their needs and providing personalized support.
  • Serve as the primary point of contact for client inquiries, requests, and issues, providing timely and accurate responses.
  • Earn high levels of customer satisfaction by addressing client concerns promptly and effectively.
  • Process client orders and notify relevant parties, including customers, origin, and operations departments.
  • Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and other required documentation.
  • Collaborate with internal departments to ensure smooth execution of client orders.
  • Address client issues related to shipments, delivery delays, damages, or other logistics problems, and work with internal teams to resolve them.
  • Handle escalated client complaints or disputes professionally and diplomatically, striving to find mutually beneficial solutions.
  • Provide guidance and support to clients on using company systems, processes, and services to optimize their shipping experience.
  • Assist clients with technical issues or questions related to online booking platforms, tracking systems, or other digital tools.
  • Collect feedback from clients on their experience with our services and use insights to identify areas for improvement.
  • Work with internal teams to identify process gaps or inefficiencies and recommend solutions to improve customer service delivery.

Requirements:

  • Must have experience in the freight forwarding industry.
  • Able to prepare quotations for both air and ocean shipments.
  • Familiar with the food and beverage sector.

Key Challenges:

  • High volume of enquiries and quotations.

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