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Car Rental Business Growth Specialist

1 week ago

Singapore CarTimes Automobile Pte Ltd Full time
Job Overview

We are seeking a highly motivated and results-driven Rental Operations and Strategy Manager to join our team at CarTimes Automobile Pte Ltd. This role is designed for individuals who are passionate about expanding the customer base, increasing sales, and driving business growth within the car rental industry.

In this position, you will be responsible for identifying new business opportunities, building strong customer relationships, and developing strategies to increase market share and revenue. You will work closely with the sales team to develop and implement promotional strategies and seasonal offers, negotiate terms and pricing for corporate accounts, group rentals, and long-term rental agreements, and conduct market research to identify customer needs, emerging trends, and competitor offerings in the car rental industry.

As a key member of our team, you will serve as the main point of contact for high-value customers, ensuring a smooth booking and rental process, resolve any issues or concerns during the rental period, and assist in managing customer feedback and using it to improve services and offerings. Additionally, you will maintain accurate records of sales activities, leads, and customer interactions, track performance against sales targets, and prepare contracts and rental agreements, ensuring compliance with company policies and terms.

Key Responsibilities:
  • Identify and prospect new clients for car rental services, including corporate clients and individual consumers
  • Generate leads through various platforms to create awareness of the company's car rental offerings
  • Develop and execute strategies for market penetration and customer acquisition in new and existing segments
  • Build and maintain long-term relationships with clients
  • Provide tailored rental solutions and recommend products that suits clients' needs
  • Foster repeat business by delivering exceptional customer service and ensuring client satisfaction
  • Meet and exceed sales targets by closing rental deals and driving revenue growth
  • Negotiate terms and pricing for corporate accounts, group rentals, and long-term rental agreements
  • Conduct market research to identify customer needs, emerging trends, and competitor offerings in the car rental industry