Customer Relationship Manager

3 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About Us
Nanyang Technological University (NTU) is a premier institution committed to delivering exceptional residential experiences to its students and faculty. Our Office of Campus Housing (OCH) provides high-quality housing, sports and recreational facilities, and related services to support the academic and personal growth of our community members.

Your Role
In this role, you will work closely with the Hall Office team to provide a good residential experience for our residents. You will engage residents on their queries and requests, process accurate billing, and review customer outstanding records. Your excellent communication and problem-solving skills will enable you to deliver high-quality service and build strong relationships with our stakeholders.

Key Performance Indicators
  • Deliver high-quality customer service to residents and stakeholders.
  • Ensure accurate billing and timely debt recovery.
  • Maintain accurate records and contribute to building a useful repository of best-practice templates.


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