Sales Support Manager

3 days ago


Singapore This Is An IT Support Group Full time

We are seeking an experienced Sales Support Manager to join our team. As a Sales Support Manager, you will provide pre-sales and post-sales consulting to our customers, focusing on order fulfillment processes, customer service requests, and account management.

Your key responsibilities will include:

  • Managing and coordinating the end-to-end customer experience
  • Resolving customer service issues for complex, multi-country or multi-regional accounts
  • Acting as a liaison between customers and internal organizations such as Sales, Manufacturing, Logistics and Service Delivery
  • Influencing changes to production and/or shipping schedules and price changes
  • Project management of country, regional or multi-country projects

To succeed in this role, you will need:

  • Bachelor's or Master's Degree in Business Management, Customer Service Operations or equivalent
  • Excellent communication skills in English
  • Proficiency in MS Office – Word, Excel, Power Point
  • Knowledge in SAP or similar ERP system is a plus


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