Application Support Specialist
6 days ago
At IDC Technologies (Singapore) Pte. Ltd., we are committed to providing innovative and reliable solutions for our clients globally. As a leader in the technology industry, we strive to deliver exceptional services that exceed our customers' expectations.
Job Summary:
We are seeking an experienced Application Support Lead to join our team in Singapore. The successful candidate will be responsible for leading the application support team, ensuring seamless delivery of services, and implementing best practices to enhance customer satisfaction. The role requires strong technical skills, excellent communication skills, and a collaborative mindset to work with cross-functional teams.
Key Responsibilities:
- Lead the application support team to provide timely and effective resolution to customer issues.
- Develop and maintain technical documentation to ensure knowledge sharing and standardization.
- Collaborate with development teams to identify areas for improvement and implement process enhancements.
- Perform root cause analysis to resolve complex technical issues.
- Communicate technical information effectively to both technical and non-technical stakeholders.
Requirements:
- Bachelor's degree in Computer Science, IT, or related field.
- Minimum 5 years of experience in application support, preferably in a leadership role.
- Strong understanding of software development life cycles, including Agile methodologies.
- Experience with containerized environments using Docker, Kubernetes, or similar technologies.
- Proficiency in at least one programming language, such as Python, Java, or PowerShell.
- Strong analytical and problem-solving skills, with ability to work under pressure.
- Excellent communication and interpersonal skills, with ability to collaborate with cross-functional teams.
What We Offer:
- Competitive salary: SGD 80,000 - 100,000 per annum.
- Opportunity to work with a dynamic and innovative company.
- Collaborative and supportive work environment.
- Professional growth and development opportunities.
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