Software Application Support Professional

5 days ago


Singapore beBeeApplication Full time $60,000 - $90,000

Job Title: Software Application Support Professional

Job Description

The role of a Software Application Support Professional plays a vital part in ensuring seamless software application operations.

  • Key responsibilities include providing timely support, troubleshooting, and bug fixing related to maintained software applications.
  • Implementation of application enhancements as required.
  • Effective communication with end-users, customer IT teams, and support engineers from other application vendors to understand production issues and provide solutions.
  • Resolution of incidents and service recovery within contractual Service Level Agreement (SLA) requirements.
  • Collaboration with the support team and Service Delivery Manager to rectify production issues.
  • Documentation and tracking of incidents, providing regular progress updates.
  • Coordination of regular system maintenance and upgrade activities.
  • Performance of impact analysis and post-installation verification testing on monthly OS patches/updates and software patches deployments.
  • Update of project documentation in accordance with company quality management processes.
Required Skills and Qualifications

Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.



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