
Application Support Professional
6 days ago
Job Summary
We are seeking a highly skilled professional to provide technical support for application-related issues and perform daily service health monitoring.
- Investigate, troubleshoot, and resolve application issues reported by users with minimal disruption to operations.
- Conduct root cause analysis and post-incident reviews to prevent recurrence of issues.
- Collaborate with Developers and Infrastructure teams for complex issues.
- Escalate unresolved or critical incidents to higher-level support teams and follow through to resolution.
The ideal candidate will have a solid understanding of the Software Development Life Cycle (SDLC) and experience with Java, J2EE/JEE, Oracle, SQL/PLSQL, RESTful, and Spring frameworks.
Required Skills:
- Technical expertise in software development lifecycle and Java-based technologies.
- Strong analytical skills with ability to investigate and troubleshoot complex issues.
- Excellent communication and collaboration skills for working with cross-functional teams.
- Ability to work under pressure and meet tight deadlines.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
What We Offer:
A dynamic and supportive work environment that fosters growth and innovation.
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