Application Support Professional

2 weeks ago

Singapore beBeeEngineer Full time $4,000 - $8,000

Our organization seeks a highly skilled professional to fill the role of Application Support Engineer.

The ideal candidate will possess strong technical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Ensure all requests are logged, categorized, tracked, followed up, resolved, and closed.
  • Build and maintain a knowledge base of relevant documents, including FAQs, case studies, processes, and procedures.
  • Respond to users' inquiries, analyze and resolve requests over the phone or email where applicable.
  • Disseminate information related to systems, such as system downtime, user communications, software provisioning instructions, and system enhancements.
  • Provide a Helpdesk Queries Analysis Report that categorizes and trends queries, proposing improvements to reduce recurrence.

Requirements:

  • Diploma/Degree in Computer Science, Information System, Science, Engineering, or equivalent.
  • Strong knowledge of information technology, especially in SAP HCM ERP.
  • Excellent writing and verbal communication skills.
  • Good team player, responsible, and conscientious.
  • Resourceful, independent, responsive, and pro-active.

Desired Experience:

  • At least 2 years of working experience in information technology.
  • Experience in SAP HCM ERP is preferred.

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