Application Support Professional

5 days ago

Singapore beBeeApplicationSupport Full time $80,000 - $120,000
Job Title:
Application Support Professional

Description:
We are seeking a skilled Application Support Professional to join our team. This is a challenging role that requires strong technical skills and excellent communication abilities. The successful candidate will be responsible for providing first-class production support services to stakeholders, managing availability, incidents, problems, and capacity management for applications in scope, and driving technical remediation in line with agreed non-functional requirements.

Responsibilities:
  • Deliver high-quality production support services to clients
  • Manage availability, incidents, problems, and capacity management for applications in scope
  • Drive technical remediation in line with agreed non-functional requirements
  • Evidence continual service improvement of processes and tasks (via automation)
  • Contribute to defining standards and ensuring essential process/procedures are followed
  • Cochain and be receptive to coaching to uplift the team's and individual knowledge
  • Communicate complex technical issues to business users in a language they understand
  • Contribute to effective knowledge management best practices within the team and organization

Requirements:
This role requires:
  • 5+ years of experience working in Banking IT industry support
  • Strong team player with flexible time management skills
  • Able to work with a sense of urgency under multiple deadlines
  • Experience in L2/L3 support in a Production Support group in a high-availability/mission-critical environment
  • Strong understanding of ITIL methodology

Essential Technical Skills:
This role requires:
  • 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle
  • Strong working experience in Microsoft Dynamics CRM application production support
  • Strong understanding of Microsoft Dynamics CRM application architecture
  • Excellent troubleshooting skills in Control-m batch issues, SSIS packages
  • Strong automation skills (Unix Shell scripting/windows batch scripting or any other scripting language)
  • Hands-on experience in writing/debugging scripts, code, and database queries
  • Software Engineering & Change Management
  • Solid understanding and execution of DR & BCP
  • Good experience in Middleware MQ/BMC/Control-M/Remedy incident Management tools
  • Competent in Microsoft Excel, PowerPoint, and Word documents

Personal Skills:
This role requires:
  • Ability to work in a team environment
  • Ability to learn new skills quickly with little supervision and ensuring detail is of high priority
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels
  • Strong problem-solving skills while being process-oriented
  • Self-motivating and delivery-focused individual
  • Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
  • Proven ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner

About Us:
We are a leading provider of IT professional services and banking outsourced staffing solutions. We serve a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

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