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Software Application Support Professional
2 weeks ago
We are looking for a skilled Software Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting software applications. You will work closely with end-users, customers' IT teams, and other application vendors to identify and resolve production issues within agreed Service Level Agreement (SLA) requirements.
Key Responsibilities:
- Provide software application support, troubleshooting, and bug fixing related to the maintained Software Applications.
- Involve in implementation of application enhancements as and when required.
- Communicate with end-users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
- Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
- Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
- Document and track incidents and provide regular progress updates.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
- Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments.
- Update project documentation in accordance to company QMS processes.
Requirements:
- Diploma/Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development.
- Hands-on experience with Java, PHP, Python, C#.Net, SQL/ PLSQL, APIs (RESTful and SOAP) and shell scripting.
- Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
- Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities.
- Proven experience in application support and user query management (L1/L2).
- Strong problem-solving skills with a commitment to a zero-defect mindset.
- Must be team player with fast learning skill.
Training and Development: Our company is committed to investing in our employees' growth and development. We offer comprehensive training programs to help you develop your skills and advance your career.
Contact Us: If you are passionate about software application support and want to take your career to the next level, please submit your resume with your availability date, current and expected salary.
