
Front Office Operations Manager
5 days ago
As a key member of the hotel's management team, you will be responsible for overseeing the front office operations and ensuring that they are running efficiently and effectively. This includes managing the front desk staff, handling guest complaints and concerns, and maintaining a high level of customer service.
Key Responsibilities:
- Oversee the front office operations and ensure that they are running efficiently and effectively.
- Manage the front desk staff and provide coaching and training as needed.
- Handle guest complaints and concerns in a professional and courteous manner.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless delivery of services.
Requirements:
- Bachelor's degree in hospitality or related field.
- At least 3 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
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