Front Office Operations Manager

6 days ago

Singapore beBeeHospitality Full time $45,000 - $55,000

The Front Office Supervisor is a key role in ensuring the smooth day-to-day operations of the Front Desk. This position involves leading the team to guarantee that Reception operations run seamlessly at all times and supporting Receptionists in their tasks.

This person will be responsible for working closely with the Duty Manager to ensure efficient operations, reviewing the staffing roster, and controlling room inventory. They must also be able to assist the Guest Service Executive in resolving any operational issues.

To succeed in this role, one must have strong interpersonal and problem-solving abilities, as well as the ability to lead by example. A service-focused personality and prior experience working with Opera or a related system are essential.

Responsibilities:
  • Able to Assist the Duty Manager to ensure smooth operations at the front office.
  • Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
  • Able to assist the Guest Service Executive in resolving any operational issues.
  • Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
  • Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
  • Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
  • Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
  • Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
  • Monitor performance standards, reporting issues/concerns as needed.
  • To assist the Duty Manager in handling guests' requests and complaints.
  • To train all existing and new team members.
  • To assist the ALL Star & in general, be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
  • To assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
  • Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
Requirements:
  • Bachelor's Degree or Diploma in Hospitality Management or equivalent
  • Minimum 3 years of relevant experience in a similar capacity
  • Previous experience in a similar leadership role is an asset
  • A service-focused personality is essential
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
Tell employers what skills you have

Leadership, Training Development, Coaching, Front Office, Housekeeping, Inventory, VIP, Property, Team Spirit, Counseling, Hospitality Management, Accounting, Opera, Hotel Management, Safety Training, Hospitality

  • Front Office Operations Manager

    1 week ago

    Singapore beBeeFrontOffice Full time $45,000 - $55,000

    Job Title: Front Office Operations ManagerDescription:The Front Office Operations Manager plays a vital role in ensuring the smooth operation of the hotel's front desk. The successful candidate will be responsible for supervising front desk assistants, handling guest inquiries, and maintaining accurate records.Key Responsibilities:To be proactive and assist...

  • Front Office Operations Manager

    2 weeks ago

    Singapore beBeeGuestService Full time $72,000 - $96,000

    Job Title:Front Office SupervisorJob Description:Oversee all front desk, reservations, and guest services operations to ensure highest level of hospitality, efficiency, and service quality.Lead the front office team to deliver a seamless guest experience from arrival to departure.The Front Office Supervisor is responsible for managing daily front desk...

  • Front Office Operations Manager

    1 week ago

    Singapore beBeeFrontOffice Full time $6,000 - $7,000

    Front Office Operations ManagerThe ideal candidate will be responsible for the overall management of front office operations, ensuring seamless guest experiences and maintaining high standards of service delivery.Key Responsibilities:

  • Front Office Operations Manager

    2 weeks ago

    Singapore beBeeOperations Full time $40,000 - $55,000

    Job DescriptionWe are seeking a skilled and experienced Front Office Operations Manager to join our team. As the key figure in overseeing daily front desk operations, you will be responsible for ensuring the highest standards of guest service are consistently delivered.Your role will involve supervising front desk staff, managing guest check-in and check-out...

  • Front Office Operations Manager

    1 week ago

    Singapore beBeeLeadership Full time $3,500 - $5,500

    Front Office LeadershipThe Front Office Supervisor plays a pivotal role in ensuring the seamless operation of the front desk. This includes leading the team to guarantee that reception operations run smoothly at all times and supporting receptionists in their daily tasks.On a broader scale, the Front Office Supervisor is responsible for ensuring that all...

  • Front Office Operations Manager

    1 week ago

    Singapore beBeeManagement Full time $4,000 - $6,000

    Key ResponsibilitiesThe Assistant Front Office Manager oversees the day-to-day operations of the front office, including night shifts, ensuring exceptional guest services. They report to the Rooms Division Leader and are responsible for monitoring staff standards of conduct, uniform, hygiene, and appearance.They assist the Rooms Division Leader in all...

  • Front Office Operations Manager

    5 days ago

    Singapore beBeeFrontOffice Full time $3,500 - $5,500

    Front Office Supervisor Job SummaryAs a Front Office Supervisor, you will oversee the lobby operation and provide exceptional guest services. You will lead a team to ensure that guests are handled efficiently in all their needs.\ComponentKey Responsibilities:\Component\ComponentTo oversee the lobby operation ensuring that guests are handled quickly and...

  • Front Office Operations Manager

    6 days ago

    Singapore beBeeLeadership Full time $4,500 - $7,000

    Optimizing the front office experience for our guests is a key objective. Ensuring seamless operations and exceptional service are essential aspects of this role.Key Responsibilities:Driving front office operations to achieve efficiency and guest satisfactionManaging front office and reservations systems effectively to streamline processesMaintaining...

  • Front Office Operations Manager

    2 weeks ago

    Singapore beBeeCustomerService Full time $2,500 - $4,500

    Job OverviewWe are seeking a skilled professional to oversee the daily operations of our hotel's front office, ensuring seamless guest experiences and exceptional service standards.Key ResponsibilitiesManage front office operations, including registration, check-in, and departure procedures.Process cashiering duties, including computing and collecting...

  • Front Office Operations Manager

    4 days ago

    Singapore beBeeFrontOfficeManager Full time $45,000 - $55,000

    Job TitleAs a key member of the hotel's management team, you will be responsible for overseeing the front office operations and ensuring that they are running efficiently and effectively. This includes managing the front desk staff, handling guest complaints and concerns, and maintaining a high level of customer service.Key Responsibilities:Oversee the front...