Front Office Operations Manager
1 week ago
Description:
The Front Office Operations Manager plays a vital role in ensuring the smooth operation of the hotel's front desk. The successful candidate will be responsible for supervising front desk assistants, handling guest inquiries, and maintaining accurate records.
Key Responsibilities:
- To be proactive and assist with new employee orientation and training.
- Ensure that all front desk personnel are advised and trained on all changes in policies and procedures.
- Continuously monitor, study, and evaluate operations, policy, and procedures of the front desk; and propose necessary improvements to the Front Office Manager.
- Plan, prepare, and conduct daily front office briefings, reacting fast to problems, and making sound management decisions.
- Ensure all outstanding and pending issues are settled timely.
- Prepare keys and folders for daily arrivals.
- Maintain the cleanliness of the front office and lobby area.
- Be well-informed of hotel facilities and answer all inquiries.
- Handle complaints or incidents/accidents occurring in the hotel when necessary.
- Respond to emergency calls, fire alarms, power failures, computer malfunctions, and medical attention; coordinate with respective departments and contacts.
- Supervise all front desk assistants assigned to his/her shift and ensure that all tasks are performed and completed.
Required Skills and Qualifications:
- Minimum 3-5 years of front office experience.
- Good communication skills.
- A service-focused personality is essential.
- Prior working experience with Opera or related systems.
- Strong interpersonal and problem-solving abilities.
- Diploma in Hospitality Management or equivalent.
Benefits:
This role offers a competitive salary, opportunities for professional growth, and a dynamic work environment.
Others:
We offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off.
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