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Trade Floor Support Specialist

3 weeks ago

Singapore beBeeTechnical Full time

Job Title: Trade Floor Support Specialist

Overview:

The Trade Floor Support Specialist plays a pivotal role in ensuring the smooth operation of trading desks. Embedded within the front office, this specialist will provide level two support for Rates, Pricing, streaming applications and Algorithmic Electronic Trading related matters.

As a key member of the team, you will act as the second line of defense for system issues, maintaining high availability of mission-critical platforms and real-time technical support for trading applications in Fixed Income Rates Trading.

Responsibilities:
  • Provide hands-on support for trading applications used by Fixed Income, Equities, FX, and Derivatives desks
  • Monitor system performance and proactively resolve issues before they impact trading
  • Collaborate with traders, developers, and infrastructure teams to troubleshoot and escalate incidents
  • Manage application deployments, configuration changes, and environment upgrades
  • Maintain runbooks, documentation, and knowledge bases for supported systems
  • Participate in incident management and post-mortem analysis to drive continuous improvement
Requirements:
  • Bachelor's degree in computer science, engineering, or related field
  • Minimum 6 years of experience in application support within a financial services or trading environment
  • Strong understanding of trade lifecycle and front-office workflows
  • Proficiency in scripting (Python, Shell, or PowerShell) and SQL
  • Familiarity with market data feeds, FIX protocol, and messaging systems (e.g., Kafka, MQ, Solace)
  • Experience with Linux/Windows systems and basic networking concepts
  • Strong knowledge of support tools (monitoring: Geneos, ITRS, Nagios; scheduling: Autosys, IWS; service management: ServiceFirst)
Preferred Qualifications:
  • Exposure to vendor platforms like Bloomberg/Reuters, Broadway/Tradeweb
  • Knowledge of DevOps tools (e.g. Jenkins, Git, Ansible)
  • Strong communication skills and ability to work under pressure in a fast-paced environment