Trade Floor Support Specialist

1 week ago

Singapore beBeeAnalytical Full time $90,000 - $120,000
Senior Support Expert Job Description

The role of Senior Support Analyst is a crucial part of the eTrading Production Services team, responsible for providing first- and second-line support to internal users of the platforms.

The ideal candidate will have a strong understanding of technical and business knowledge of the FX and Rates space, including tasks and requirements in a fast-paced trading environment.

The successful candidate will be able to manage multiple tasks at any given time, prioritize duties, and work effectively with cross-functional teams to ensure the delivery of high-quality results. Strong analytical, problem-solving, and communication skills are essential in this role, as well as the ability to adapt to changing priorities and meet deadlines.

Key Responsibilities:
  • Provide support for all FX and Rates production applications, including appropriate escalation and ownership to completion of all reported issues and requests.
  • Interact extensively with the business (traders and salespeople) and business support staff, such as business management, middle office, back office, and compliance.
  • Work closely with various application development teams to ensure proper delivery of new applications, upgrades/releases, and maintain on-going support for all production applications.
  • Collaborate with core infrastructure technology groups to ensure management and maintenance of application-dependent core infrastructure.
  • Ability to write support-related scripts/programs for system optimization and automation.
  • Maintain a team knowledge base of known issues, steps required to address particular issues/tasks, documentation of new processes, and general updates to keep content current.
  • Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends, and generation of metrics for management reporting.
Required Skills and Qualifications:
  • A minimum of 4 years' experience in trade floor production support.
  • Good understanding of global markets, especially FX and Rates.
  • Coding knowledge in programming languages like Python/VBA.
  • Technical experience in Unix Shell/Perl scripting.
  • A good understanding of ITIL practices.
  • Able to troubleshoot problems in multiple environments.
  • Strong technical and analytical skills, excellent communication skills, ability to multitask, and work towards tight deadlines.
  • Sense of urgency when handling production issues impacting the desk's/firm's ability to do business.
  • Experience of monitoring software and maintaining and improving rulebases.
Benefits:

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

As a valued member of our team, you can expect a supportive work environment and career advancement opportunities.

You will have the chance to work with experienced professionals who share your passion for delivering high-quality results.

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