Executive HR Systems Specialist

2 weeks ago


Singapore National Library Board Full time
About the Role:
The National Library Board is seeking a highly skilled Executive HR Systems Specialist to join our team. As a key member of our Human Resource department, you will be responsible for managing HR, Payroll, and Claims enquiries from in-service and ex-officers.

Your primary goal will be to ensure that all enquiries are resolved accurately and within established service standards.

You will perform basic troubleshooting of HRP System issues, track and follow-up on each enquiry, and troubleshoot medical entitlement and billing issues. Additionally, you will prepare and document processes in Standard Operating Procedures (SOPs), end-user checklists, and briefing slides to share with WOG agencies.
You will brief, train, educate, and support agencies to help them better understand and adopt the new HRP system. You will work closely with the Comms team and Module Leads on end-user communications and prepare comms templates, send out comms, and reach out to stakeholders such as WOG agencies, officers, or Healthcare Service Providers.
Key Responsibilities:
  • Manage HR, Payroll, and Claims enquiries from in-service and ex-officers
  • Perform basic troubleshooting of HRP System issues
  • Track and follow-up on each enquiry
  • Troubleshoot medical entitlement and billing issues
  • Prepare and document processes in SOPs, end-user checklists, and briefing slides
  • Brief, train, educate, and support agencies on the new HRP system

About Us:
The Public Service Division aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity, and capability building and the promotion of quality services at all levels of the Public Service.

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