Digital Adoption Strategy Manager
2 months ago
Job Title: Digital Adoption Strategy Manager
Job Summary:
We are seeking a highly skilled Digital Adoption Strategy Manager to drive the widespread adoption of Generative AI technology across our digital platforms. As a key member of our team, you will be responsible for strategizing and implementing innovative use cases to demonstrate the potential and benefits of Gen AI.
Key Responsibilities:
- Develop comprehensive use case strategies that align with business goals and demonstrate the value of Gen AI in various contexts.
- Collaborate with technical leads and data scientists to implement improvements in prompt engineering, data pre-processing, and data ingestion techniques to enhance the overall performance of Generative AI systems.
- Lead a team of Gen AI Response Evaluators, monitoring the impact and benefits of the technology and providing valuable insights to management.
- Develop and implement a robust tracking mechanism to measure the impact and benefits of Gen AI adoption across digital platforms.
Requirements:
- 3-5 years' experience in Customer Care Environment.
- Strong understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems.
- Proven success in designing and executing strategies to enhance knowledge management and drive digital adoption among customers.
- Excellent skills in managing stakeholders and creative problem-solving.
About DBS Bank:
DBS Bank is a leading financial services group in Asia, with a proven track record of innovation and customer-centricity. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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