Digital Adoption Strategist
2 months ago
Job Summary
We are seeking a highly skilled Digital Adoption Strategist to join our team at DBS Bank. As a key member of our Group Technology and Operations team, you will play a critical role in driving the widespread adoption of Generative AI technology across our digital platforms.
Key Responsibilities
- Develop and implement innovative use cases to demonstrate the potential and benefits of Gen AI, driving customer adoption and enhancing the overall service experience.
- Lead a team of Gen AI Response Evaluators, monitoring the impact and benefits of the technology and providing valuable insights to management.
- Collaborate with technical leads and data scientists to implement improvements in prompt engineering, data pre-processing, and data ingestion techniques to enhance the overall performance of Generative AI systems.
- Develop and implement a robust tracking mechanism to measure the impact and benefits of Gen AI adoption across digital platforms.
- Prepare periodic reports and presentations for management, highlighting the achievements, challenges, and potential areas for further improvement.
Requirements
- Degree/Diploma Holder with 3-5 years' experience in Customer Care Environment.
- Experience in strategizing and implementation of use cases.
- Strong understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems.
- Proven success in designing and executing strategies to enhance knowledge management and drive digital adoption among customers.
- Excellent skills in managing stakeholders and creative problem-solving.
- Able to clearly convey complex technical concepts to both technical and non-technical stakeholders.
About DBS Bank
DBS Bank is a leading financial services group in Asia, with a proven track record of innovation and customer-centricity. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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