Senior CSAT Survey Program Manager

4 days ago


Singapore TikTok Full time
SMB Customer Experience Leader
TikTok is a fast-paced and dynamic company that values innovation and creativity. As an SMB Customer Experience Leader, you will play a critical role in shaping the company's customer satisfaction strategy and vision. You will be responsible for designing, deploying, and analyzing our SMB CSAT survey program, ensuring it meets the needs of our customers and aligns with business objectives.

Key Responsibilities:
1. Develop and implement a comprehensive CSAT survey program that captures customer sentiment and provides actionable insights.
2. Collaborate with cross-functional teams to ensure alignment on CSAT goals and initiatives.
3. Analyze CSAT survey data to identify trends, root causes, insights, and opportunities for improvement.
4. Present clear, actionable reports and dashboards to stakeholders, highlighting performance, benchmarks, and recommendations.
5. Ensure compliance with local regulations and company policies.
6. Stay up-to-date with emerging trends and best practices in customer feedback and satisfaction measurement.

Requirements:
1. Bachelor's degree in Business, Marketing, Data Analytics, or a related field; advanced degree preferred.
2. 5+ years of experience in customer satisfaction, customer insights, or program management roles, preferably in a B2B or sales environment.
3. Strong understanding of survey design, customer feedback methodologies, and statistical analysis techniques.
4. Proficiency in data visualization tools (e.g., Tableau, Power BI) and data analysis software (e.g., Excel, SQL, Looker BI).
5. Excellent communication and presentation skills, with experience engaging senior leadership.
6. Highly collaborative mindset with the ability to work effectively across diverse teams and stakeholders.
7. Passion for enhancing customer experience and a commitment to driving customer-centric innovation.

Preferred Qualifications:
1. Experience working within digital ad sales or a technology-driven sales organization.
2. Familiarity with CRM and customer feedback platforms such as Salesforce, Hubspot, Qualtrics, or Medallia.
3. Track record of successfully implementing CSAT or similar programs at scale.
4. CCXP Certification a plus.

  • Singapore TikTok Full time

    SMB CSAT Survey Manager RoleThe Customer Satisfaction (CSAT) Program Manager will be responsible for the end-to-end management of our SMB CSAT survey program, including design, deployment, analysis, and reporting. The ideal candidate will have a strong understanding of survey design, customer feedback methodologies, and statistical analysis techniques.


  • Singapore TikTok Full time

    About the RoleAs a CSAT Program Manager at TikTok, you will play a critical role in shaping the company's customer satisfaction strategy and vision. You will be responsible for designing, deploying, and analyzing our SMB CSAT survey program, ensuring it meets the needs of our customers and aligns with business objectives.Key Accountabilities:1. Develop and...


  • Singapore TikTok Full time

    Customer Satisfaction (CSAT) Program Manager, SMB TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program. Responsibilities: Oversee the end-to-end management of the...


  • Singapore TikTok Full time

    CSAT Excellence Specialist Job DescriptionTikTok's mission is to inspire creativity and bring joy. We are seeking a highly collaborative and data-driven professional to lead and evolve our SMB Customer Satisfaction (CSAT) survey program. The successful candidate will have a track record of successfully implementing CSAT or similar programs at scale.


  • Singapore TikTok Full time

    Job DescriptionTikTok is a leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program.Key Responsibilities:1. Oversee the end-to-end management of the SMB CSAT survey program,...


  • Singapore TikTok Full time

    Job SummaryTikTok is seeking a highly skilled CSAT Program Manager to join our team. As a CSAT Program Manager, you will be responsible for leading the development and implementation of our SMB CSAT survey program, ensuring it meets the needs of our customers and aligns with business objectives.Responsibilities:1. Develop and implement a comprehensive CSAT...


  • Singapore TikTok Full time

    Customer Satisfaction Program LeadTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.We are seeking a strategic and data-driven leader to oversee our SMB Customer Satisfaction (CSAT) survey program.


  • Singapore Sunrise Senior Living Full time

    Job Description:As a Life Enrichment Manager at Sunrise Senior Living, you will play a vital role in enhancing the lives of our residents by creating engaging and personalized experiences.The ideal candidate will have experience working with seniors with memory impairments and possess excellent communication skills. They will be responsible for developing...


  • Singapore This Is An IT Support Group Full time

    About the Role:The Customer Experience Program Manager will drive meaningful outcomes in customer satisfaction (CSAT) by working closely with stakeholders to identify and resolve operational blockers that impact the delivery of customer-centric experiences.This role involves managing a portfolio of projects that help shape the sales strategy, ensure customer...


  • Singapore This is an IT support group Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...


  • Singapore TikTok Full time

    TikTok Customer Insights ProfessionalTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are seeking a strategic and data-driven Customer Insights Professional to lead and evolve our SMB Customer Satisfaction (CSAT) survey program.


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Survey Specialist/ Account Manager / Client Portfolio Manager5 days across Monday - SundayUp to 44 hours per weekOffice at Novena/ Clarke QuayContract until year end, yearly renewable (based on business needs and individual performance)Open to immediate starters, training providedSupport the Project Manager/Director in...

  • Senior Manager

    2 weeks ago


    Singapore SEMBCORP ARCHITECTS & ENGINEERS PTE. LTD. Full time

    Roles & ResponsibilitiesABOUT SEMBCORP INDUSTRIESManages the overall preparation of mechanical engineering designs, drawings, specifications, schedules, quantity and cost estimates for assigned projects.For more information, please visit www.sembcorp.com.Roles & Responsibilities: Perform land surveying/ measurements using a variety of specialist technical...


  • Singapore WEBSPARKS PTE. LTD. Full time

    Job SummaryWe are seeking a Senior Administrative Assistant to support our Programme Management Office in delivering high-quality services to our clients.The ideal candidate will have over a decade of experience in administration, operations, and customer service, with a proven track record of engaging with stakeholders across diverse levels and backgrounds....


  • Singapore Sunrise Senior Living Full time

    Overview of ResponsibilitiesThe Life Enrichment Manager at Sunrise Senior Living is responsible for planning and implementing life-enriching activities and programs for our residents. This includes building meaningful relationships with seniors and their families, providing assistance with daily tasks, and attending to individual care needs. You will also be...


  • Singapore Sunrise Senior Living Full time

    About the RoleAt Sunrise Senior Living, we are committed to providing the highest quality care and services to our residents. As a Senior Care Coordinator, you will play a vital role in ensuring that our residents receive the best possible care. This includes building meaningful relationships with residents and their families, providing assistance with daily...


  • Singapore This is an IT support group Full time

    At TikTok, we're committed to delivering exceptional customer experiences. As a Customer Experience Program Manager, you'll play a crucial role in driving meaningful outcomes in customer satisfaction (CSAT) by working closely with stakeholders to identify and resolve operational blockers.About the RoleLead cross-functional efforts to improve customer...


  • Singapore Sunrise Senior Living Full time

    Are you passionate about empowering older adults to live fulfilling lives?If so, consider joining our team as a Life Enrichment Manager at Sunrise Senior Living.In this role, you will be responsible for designing and delivering personalized Life Skills programs that promote cognitive engagement, social interaction, and emotional well-being.You will work...


  • Singapore FairPrice Group Full time

    We are seeking a highly motivated and experienced Program Officer to lead our Store-Friendly Flow (SFF) transformation program.As a senior leadership role, this position requires a strong understanding of supply chain operations, inventory management, logistics, and automation technologies.The successful candidate will be responsible for providing strategic...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAccount Manager / Client Portfolio Manager5 days across Monday - SundayUp to 44 hours per weekOffice at Novena/ Clarke QuayContract until year end, yearly renewable (based on business needs and individual performance)Open to immediate starters, training provided Support the Project Manager/Director in attaining holistic objectives of...