Senior Administrative Assistant
7 days ago
We are seeking a Senior Administrative Assistant to support our Programme Management Office in delivering high-quality services to our clients.
The ideal candidate will have over a decade of experience in administration, operations, and customer service, with a proven track record of engaging with stakeholders across diverse levels and backgrounds. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work under pressure and multitask effectively.
Duties and Responsibilities
Manage and operate Government-to-Employee surveys for Whole-of-Government (WOG) on satisfaction of public officers with ICT tools.
Collaborate with vendors and various departments to ensure smooth survey operations, including materials preparation, database management, coordinating meetings with Government agencies and troubleshooting issues during live surveys.
Handle electronic Direct Mail (e DM) dissemination and marketing communication, including managing the comms calendar, creating the e DM playbook, and liaising with stakeholders to ensure quality and seamless dissemination of WOG e DM.
Manage databases in Share Point and support the development, testing, and live operations of surveys.
Conduct pre-event and post-event follow-up activities, including After Action Reviews (AAR).
Support the dashboard with database access list management, testing, data analytics, and reporting.
Provide secretariat support for management meetings, including polling and scheduling agenda items, event and logistics support, and utilizing AI tools.
Perform other duties as assigned, including any additional project administrative or support tasks as required.
Requirements
Over 3 years of experience in operations, project management, and administration service.
Proficient in communication, active listening, and interpersonal skills.
Strong problem-solving abilities and detail-oriented.
Experience in program management, secretarial, and administrative support.
Proficient in MS Office (Word, Outlook, Excel, Power Point), MS Teams, Qualtrics, Tableau.
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