Constituency Operations Coordinator

5 days ago


Singapore Careers@Gov Full time
Job Description

We are seeking a highly motivated and organized Constituency Management Executive to join our team at Careers@Gov. The successful candidate will work closely with a team of Constituency Support Executives and Constituency Management Executives to support Community Club operations and provide exceptional customer service.

Key Responsibilities
  • Co-ordinate the collection and collation of customer information and ensure the customer database is updated.
  • Leverage IT systems to enhance customer experience and initiate marketing efforts to promote Community Club courses.
  • Assist Deputy Constituency Directors in organizing community outreach and PA projects, including managing sub-committees.
  • Provide information and handle enquiries on Community Club services to the general public.
  • Promote Community Club membership schemes, activities, courses, and events.
  • Encourage the use of E-Kiosk and booking of courses through onePA.
  • Ensure that newspapers, publicity materials, and application forms are displayed on a display rack and out-of-date materials are removed.
  • Ensure that confidential documents and reference materials are kept securely and not openly displayed to the public.
  • Ensure that Community Club notice boards are kept up-to-date and presentable.
  • Meet PA Service Standards at all times.
  • Support national initiative exercises such as Public Transport Voucher and Community Development Council Vouchers.
  • Provide administrative support to Deputy Constituency Directors and Constituency Directors.
Administrative Support
  • Assist in preparing and dispatching minutes of meetings for CO and GROs.
  • Compile statistics for reporting and data analytics.
  • Assist in reviewing and evaluating the relevance of all CC courses.
  • Ensure that letters of agreement for courses are duly signed and minuted prior to course commencement.
  • Ensure course payments are promptly collected before course commencement date.
  • Perform administrative duties such as filing, typing, poster design, and dispatch of minutes and circulars to GROs.
  • Attend to requests or enquiries of grassroots leaders.
  • Liaise with grassroots leaders and remind them to attend important meetings and functions.
  • Co-ordinate the administration of Edusave Merit Bursary and Scholarship from data entry to dispatch of notification letters to applicants.
  • Share information about volunteer opportunities with residents and actively recruit community volunteers and grassroots leaders.
  • Process the appointment of new members into GROs and maintain membership lists.
  • Ensure that settlement is completed daily.
  • Ensure that cash collection worksheets are filled up daily and endorsed by duty managers.
  • Ensure that all cash collections are banked within 7 working days upon collection.
Co-ordinator Role

The successful candidate will take on appropriate functional roles of Finance, Operations, or IT Co-ordinator depending on their strengths, qualifications, experience, and assessment of supervisors.



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