Higher Education Customer Support Specialist
7 days ago
TDCX is a leading provider of customer experience solutions, and we're excited to announce that we're hiring a Customer Service Specialist Higher Education. In this role, you will play a critical part in delivering exceptional customer experiences that meet the evolving needs of our partner brands.
About the Role
This position requires an experienced customer service professional who can communicate effectively with customers, identify their needs, and provide tailored solutions. You will also be responsible for ensuring first contact resolution and effective follow-up with service partners and internal departments. Additionally, you will contribute to the continuous improvement of internal processes to enhance customer satisfaction and process efficiency. To excel in this role, you must have a strong understanding of customer service principles, excellent communication skills, and the ability to work independently and collaboratively within a team.
The Ideal Candidate
We're looking for someone with a minimum of 3 years of experience in the Customer Service industry, preferably in a similar role. You must have a diploma or GCE 'O' Level, be effectively bilingual, and have excellent keyboard skills. Proficiency in MS Office applications is also required. You should possess good customer handling skills, a positive mindset, and be able to adapt quickly to new situations. Finally, you should be comfortable working with computers and multiple systems.
Benefits and Remuneration Package
As a valued member of our team, you will receive a competitive remuneration package that includes basic salary + monthly KPI incentive. You will also have the opportunity to participate in training and development programs to enhance your skills and knowledge. We offer a dynamic and supportive work environment where you can grow and develop your career.
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