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Patient Service Associate

2 months ago

Singapore RMA CONTRACTS PTE. LTD. Full time
Job Title: Patient Service Associate

We are seeking a highly skilled and customer-focused Patient Service Associate to join our team at RMA Contracts Pte. Ltd.

Key Responsibilities:
  • Provide exceptional customer service to patients and their families, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage and maintain accurate records of patient interactions, including data entry into our CRM system.
  • Liaise with other departments to ensure seamless communication and coordination of patient care.
  • Participate in training and development programs to enhance skills and knowledge in customer service, healthcare administration, and data entry.
  • Work collaboratively with the team to achieve departmental goals and objectives.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
  • Proficiency in Microsoft Office, particularly Excel, and experience with CRM systems.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Please note that this job description is subject to change based on the needs of the organization.