Senior Patient Service Associate
3 weeks ago
At Sengkang General Hospital PTE LTD, we are seeking a highly skilled and dedicated individual to join our team as a Senior Patient Service Associate. This role involves providing exceptional patient care and support services to ensure a positive hospital experience for our patients and their families.
Key Responsibilities:
· Handle general patient enquiries and manage outpatient appointments through phone, email, and web chat.
· Utilize proficient communication skills to effectively interact with patients, families, and healthcare professionals.
· Provide personalized support services to patients, including providing information on hospital services and procedures.
· Collaborate with healthcare teams to ensure seamless patient care and support.
· Maintain accurate records and reports as required.
Requirements:
· GCE 'N' Level / GCE 'O' Level with at least 1 year of relevant experience or NITEC in Service Skills preferably.
· Previous experience in call centre, customer service, or healthcare industry will be advantageous.
· Excellent team player with strong interpersonal and communication skills.
· Customer-oriented and highly adaptable in a dynamic and fast-paced environment.
· Proficient in Microsoft Office applications.
· Able to commit to rotating shifts, including weekends & public holidays.
Tell employers what skills you haveCustomer Service Skills
Healthcare Industry
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
call centre
Interpersonal Skills
Adaptable
Communication Skills
Team Player
Customer Service
Able To Work Independently
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