Patient Service Associate
3 weeks ago
As a key member of our team at NATIONAL UNIVERSITY HEALTH SERVICES GROUP PTE. LTD., you will play a vital role in facilitating patients' journeys through our polyclinic. Your responsibilities will include assisting with patients' registration, appointment scheduling, and rescheduling, as well as providing patient care services such as measurement of height, weight, and blood pressure. You will also promote and educate patients on self-help services and mobile applications, and manage patients' general enquiries and screen patients' general condition. Additionally, you will perform outgoing calls to patients to attend to their escalated requests. This position requires a Polytechnic Diploma, GCE A/O/NITEC qualification, and experience in frontline and customer service. You will be working in a fast-paced and dynamic environment, and will be required to multitask and work as part of a team. The ideal candidate will have excellent interpersonal and communication skills, and a passion for service excellence.
Requirements
- Polytechnic Diploma, GCE A/O/NITEC qualification
- Experience in frontline and customer service
- Excellent interpersonal and communication skills
- Good team player with passion for service excellence
- Able to multitask and work in a fast-paced and dynamic environment
Able To Multitask
Microsoft Office
Advertising
Data Analysis
Customer Experience
Weight
B2B
Pressure
Cashiering
Communication Skills
Mobile Applications
Administrative Support
Team Player
Customer Service
Service Excellence
Appointment Scheduling
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