Patient Service Associate

11 hours ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Associate to join our team at the National University Health System Pte. Ltd.

Key Responsibilities
  • Financial Counselling
    • Provide accurate financial estimates to patients and their families.
    • Assist patients in understanding and sourcing for financing options.
    • Refer eligible cases to Business Office or Medical Social Worker for financial assistance schemes.
  • Patient Billing Matters
    • Assist patients in their billing enquiries.
    • Collect deposits, payments, and handle outstanding bills for eligible patients.
    • Perform daily NETS and Credit Card transactions for patient outstanding payments.
  • Handling and Processing of National Forms
    • Explain and advise patients on various forms and required documentation.
    • Ensure timely submission and return of original hardcopy forms to MOHH.
    • Update SAP system with consented forms.
  • Other Responsibilities
    • Maintain a professional image and neatness of the workplace through daily housekeeping.
    • Reply emails received in the AASC email account daily.
    • Ensure timely and correct raising of e-BARFs and merge request cases.
    • Manage department supplies inventory.
    • Participate in ad-hoc projects assigned by Reporting Officer.
    Requirements
    • Minimum GCE 'O' Levels qualification or equivalent.
    • Strong analytical, communication, and interpersonal skills.
    • Team player with ability to interact with healthcare team of all levels.
    • Pleasant disposition, approachable, and independent worker with initiative and drive.
    • Comfortable with ambiguity, unchartered territory, and challenges.
    • Able to perform 3 rotating shifts, including night shifts, weekends, and public holidays.
    • 2-year contract role, subject to contract extension or permanent conversion with satisfactory work performance.


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