Senior Desktop Hardware and Software Specialist

1 week ago

Singapore beBeeTechnical Full time $4,000 - $8,000

Desktop Technical Support Specialist

Job Overview:

We are seeking an experienced Desktop Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.

Key Responsibilities:

  • Provide first and second-level support for desktop and laptop issues (hardware, software, networking).
  • Install, configure and upgrade desktop hardware, operating systems (Windows, Mac, Linux), and software applications.
  • Diagnose and resolve desktop hardware, software and networking issues to minimize downtime.
  • Ensure desktops and laptops are compliant with our IT security policies, including patching, antivirus software and system updates.
  • Set up and configure user accounts, permissions and profiles within the IT environment.
  • Troubleshoot and resolve issues related to desktop network connectivity and ensure seamless access to company resources.
  • Deploy software applications and system updates via remote deployment tools and scripting.
  • Document all support tickets, technical procedures and configurations for future reference and knowledge sharing.
  • Perform routine checks, preventive maintenance and repair of desktop equipment.

Requirements:

  • 2+ years of experience in desktop support, IT helpdesk or similar technical roles.
  • Strong knowledge of Windows (7, 10), macOS and Linux desktop environments.
  • Experience with common desktop applications (Microsoft Office Suite, email clients, etc.) and troubleshooting software-related issues.
  • Knowledge of networking concepts (e.g., IP addressing, DNS, DHCP, VPN, etc.).
  • Familiarity with desktop hardware components and ability to troubleshoot and repair hardware issues.
  • Experience using remote desktop tools and software deployment technologies.
  • Experience with Active Directory for user management, group policies and permissions.
  • Strong interpersonal and communication skills, with the ability to interact effectively with end-users.
  • Ability to quickly diagnose and resolve technical issues under pressure.

Benefits:

  • This is an excellent opportunity to work in a dynamic and fast-paced IT environment.
  • You will have the chance to develop your technical skills and expertise in a collaborative team setting.
  • A competitive salary and benefits package will be offered to the successful candidate.

Others:

Please note that this position requires a high level of technical expertise and strong problem-solving skills.

If you are a motivated and experienced Desktop Engineer looking for a new challenge, please submit your application.

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