Desktop Support Specialist

17 hours ago

Singapore beBeeTechnologist Full time

Job Title: Desktop Support Specialist ","

We are seeking a skilled professional to join our team as a Desktop Support Specialist. In this role, you will be responsible for providing technical assistance and resolving issues related to desktop hardware, software, and network problems.

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Key Responsibilities:

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  • Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems. ","
  • Provide technical assistance for operating systems, applications, and other software tools. ","
  • Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
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System Maintenance and Monitoring

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  • Perform routine maintenance tasks such as system updates, patches, and antivirus scans. ","
  • Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security. ","
  • Manage user accounts, permissions, and access levels as per company policies.
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Documentation and Reporting

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  • Maintain accurate records of hardware inventory, software licenses, and configurations. ","
  • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing. ","
  • Generate reports on system performance, incidents, and resolutions for management review.
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Collaboration and Training

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  • Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services. ","
  • Provide training and guidance to end-users on basic IT operations, software usage, and best practices. ","
  • Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
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Qualifications and Skills

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  • Nitec / Diploma Information Technology, or related field (or equivalent work experience). ","
  • Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.). ","
  • Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques. ","
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

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