Admission Centre Customer Experience Leader

2 weeks ago


Singapore beBeeCustomer Full time $4,000 - $7,000

As a customer experience leader, you will oversee a team to deliver exceptional experiences in admission centres. Your key responsibilities include managing staff schedules, coaching and training team members, supporting process improvement initiatives, handling feedback and resolving operational issues, and providing coverage support when needed.

Main Responsibilities
  1. Manage staff schedules to ensure seamless operations
  2. Coach and train team members to improve performance
  3. Support process improvement initiatives to enhance customer satisfaction
  4. Handle feedback and resolve operational issues promptly
  5. Provide coverage support for team members as needed
Requirements
  • Diploma in any discipline with 2 years of frontline customer service experience or GCE 'O' / 'N' Level with 7 years of frontline customer service experience
  • CUSTOMER-ORIENTED with excellent interpersonal skills and attention to detail
  • Experience with SAP system advantageous
  • Able to work staggered hours between 8:30am and 6:30pm on weekdays

About This Role

This role offers the opportunity to make a real difference in people's lives by delivering exceptional customer experiences. If you are passionate about customer service and have a talent for leadership, this could be the perfect opportunity for you.



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