Admissions Manager

**Key Result Areas**:

- Analyse recruitment related data to measure achievements against the Campus strategic initiatives and to inform strategic decision-making
- Ensure the efficient and effective operation of the admissions team by monitoring staff performance against agreed standards, ensuring staff training is available to meet on-going needs and continuously reviewing internal office systems and processes to ensure high standards of performance are maintained
- Conduct market and competitor research to inform and review admission requirement and process to ensure the Campus competitiveness
- Prepare reports, proposals and strategic policy advice on recruitment, admissions policy, admission trends and future directions
- Plan, develop and review critical admission functions in consultation with the Marketing and Admissions teams and Campus staff to ensure the provision of excellent customer service to students, agents and other stakeholders of the Campus
- Coordinate the creation of student admissions files
- Provide a customer focused quality evaluation and advisory service to prospective and current students, agents and the public, generally on all aspects of the Campus admissions requirements, policies, procedures and entry pathways
- Liaise with Curtin University and external evaluation agencies/tertiary institutions in Australia, Singapore and internationally to facilitate the development of admissions procedures and recognition of non-standard qualifications
- Maintain credible and strong relationships with counterparts at Curtin University, education agents, and external stakeholders such as the Singapore immigration and Checkpoints Authority
- Monitor advice from the authorities and regulatory entities regarding changes and amendments to student’s pass requirements and keep relevant departments informed of these changes
- Ensure admission processes and policies are compliant with internal and external regulatory framework including EduTrust requirements
- Monitor Admissions team training needs to ensure ongoing operational effectiveness and to provide professional development opportunities
- Participate, when appropriate, in promotional activities both in Australia and overseas

**Qualifications and Selection Criteria
**Essential**
- Undergraduate degree qualifications and 5 years managerial experience; or equivalent combination of education and/or relevant experience
- Meticulous and demonstrates tact and discretion in handling sensitive and confidential information
- Proven ability to effectively manage staff from a range of backgrounds who are required to deliver high quality, professional, and timely services
- Proven ability to build and maintain strong, credible relationship with key stakeholders
- Highly developed managerial skills demonstrated in a process-driven environment of large volume work-flows and critical deadlines
- Demonstrated capacity to lead and motivate staff to achieve the strategic directions of the Campus
- Demonstrated critical and creative thinking and proven ability to evaluate service delivery
- Outstanding interpersonal skills and cultural sensitivity towards students and staff from a diverse range of backgrounds
- Proficient in Microsoft Office

**Desirable**
- Familiarity with lead automation systems, student management system, Studylink, Salesforce, Microsoft Dynamics or Power BI
- Extensive work experience in the international education industry or related area
- Extensive knowledge of the Singapore Higher Education regulatory environment and EduTrust requirements
- Experience in the implementation of successful student recruitment strategies