Admissions Manager

5 hours ago

Singapore Singapore Management University Full time

Admissions Manager (Admissions Operations), LKCSB
Join to apply for the Admissions Manager (Admissions Operations), LKCSB role at Singapore Management University.
Responsibilities
This position is for Lee Kong Chian School of Business (LKCSB).
Lead in Student Pass Management: Oversee the application process for student passes for all postgraduate programs; address and resolve administrative issues and queries related to student pass applications.
Lead Information and Scholarship Application Management: Streamline and collate lead information; manage scholarship applications by ensuring timely notifications and e-filing of lead data.
Lead Admissions Operations matters: Craft, improve and operationalize SOPs for admissions operations; lead process management functions across all postgraduate and professional doctorate programs.
Application Process Management: Ensure a seamless application process for postgraduate program applicants at LKCSB; maintain proper documentation of application materials and follow up with applicants promptly.
Admissions Process Coordination: Facilitate a smooth admissions process for LKCSB postgraduate programs; coordinate admission and scholarship interviews; manage the sending of admissions offers and other related administrative tasks.
Event Operations Support: Manage event operations, including the preparation of promotional materials for outreach activities; handle event setup, preparation, and registration for both on-campus and virtual information sessions; ensure event details are communicated to registrants and follow up with them; attend to walk-in and telephone queries regarding events.
Prospective Candidate Engagement: Provide high-level service and customer experience to prospective candidates, addressing their queries and concerns promptly and effectively.
Project Management: Define clear goals and deliverables for projects (e.g., streamlining admissions processes, organizing outreach events, or implementing new digital systems); align efforts and resources across multiple teams, stakeholders, and departments to ensure smooth execution; oversee day-to-day activities, track progress against milestones, resolve issues promptly, and ensure quality outcomes.
Other duties as assigned.
Qualifications
Bachelor's degree from a University.
At least 5 years of work experience, with experience in marketing education products, wholesale and retail in an Institute of Higher Learning, being advantageous.
Good interpersonal skills; prior event planning and administrative/recruitment experience would be advantageous.
Good written and verbal communication skills.
Understanding of postgraduate programmes or education environment a plus.
Self-starter with initiative, and a good problem-solver.
IT savvy and proficient in MS Office, Excel and Outlook.
Meticulous with attention to important details; prior experience in project management would be advantageous.
Pleasant personality and a strong team player.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply.
Remuneration and appointment terms shall commensurate with qualifications and experience.
SMU reserves the right to modify the appointment terms where necessary.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Education
Referral information and related notices may be included on the page but are not essential to the core job description.
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