Admissions Manager

COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
This position is for Lee Kong Chian School of Business (LKCSB).
Leadership in Student Pass Management:
Oversee the application process for student passes for all postgraduate programs.
Address and resolve administrative issues and queries related to student pass applications.
Lead Information and Scholarship Application Management:
Streamline and collate lead information.
Manage scholarship applications by ensuring timely notifications and e-filing of lead data.
Lead Admissions Operations matters:
Craft, improve and operationalize SOPs for admissions operations.
Lead process management functions across all postgraduate and professional doctorate programs.
Application Process Management:
Ensure a seamless application process for postgraduate program applicants at LKCSB.
Maintain proper documentation of application materials and follow up with applicants promptly.
Admissions Process Coordination:
Facilitate a smooth admissions process for LKCSB postgraduate programs.
Coordinate admission and scholarship interviews.
Manage the sending of admissions offers and other related administrative tasks.
Event Operations Support:
Manage event operations, including the preparation of promotional materials for outreach activities.
Handle event setup, preparation, and registration for both on-campus and virtual information sessions.
Ensure event details are communicated to registrants and follow up with them.
Attend to walk-in and telephone queries regarding events.
Prospective Candidate Engagement:
Provide high-level service and customer experience to prospective candidates, addressing their queries and concerns promptly and effectively.
Project Management:
Defining clear goals and deliverables for projects, such as streamlining admissions processes, organizing outreach events, or implementing new digital systems.
Aligning efforts and resources across multiple teams, stakeholders, and departments to ensure smooth execution of various initiatives, such as lead management, event operations, or application processing.
Overseeing day-to-day activities to ensure tasks are carried out efficiently, deadlines are met, and standards are maintained.
Tracking progress against milestones, resolving issues promptly, and ensuring quality outcomes.
Other duties as assigned.
QUALIFICATIONS
Bachelor\'s degree from an University.
At least 5 years of work experience, with experience in marketing education products, wholesale and retail in an Institute of Higher Learning, being advantageous.
Good interpersonal skills, prior event planning and administrative/recruitment experience would be advantageous.
Good written and verbal communication skills.
Understanding of postgraduate programmes or education environment a plus.
Self-starter with initiative, and a good problem-solver.
IT savvy and proficient in MS Office, Excel and Outlook.
Meticulous with attention to important details. Prior experience in project management would be advantageous.
Pleasant personality and a strong team player.
OTHER INFORMATION
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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
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