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Admission Manager
2 weeks ago
Job Summary: We are seeking a detail-oriented and proactive Admissions Manager to oversee the admissions process for courses and liaise with instructors, government agencies, and students. This role is crucial in ensuring smooth course development, enrollment management, and maintaining compliance with regulatory bodies. The Admissions Manager will manage course approvals, resolve discrepancies in funding claims, and track key milestones such as enrolment and assessment status. The ideal candidate should have strong organizational skills, a collaborative mindset, and an in-depth understanding of the educational landscape and government funding programs.
Key Responsibilities:
- Course Development & Proposal Coordination: Collaborate with instructors to develop and review course proposals, ensuring that they meet both internal standards and regulatory requirements.
- Instructor Sourcing: Identify, evaluate, and recruit qualified instructors for both existing and new courses, ensuring the best fit for course delivery.
- Intake Planning: Coordinate bi-annual intake planning, ensuring proper alignment with course offerings and student demand.
- Enrollment & Assessment Monitoring: Regularly review enrolment and assessment status via the TPGateway platform to ensure compliance with internal and external deadlines and requirements.
- Claims Discrepancy Resolution: Address discrepancies in claims from SSG (SkillsFuture Singapore), UTAP (Union Training Assistance Programme), and PSEA (Post-Secondary Education Account) by liaising with the relevant parties to resolve issues.
- Attendance & Assessment Appeals: Write and submit appeals for attendance and assessment discrepancies to TPGateway, ensuring accurate representation of student status and concerns.
- Course Approval Follow-Up: Proactively follow up on course approvals, setting reminders and ensuring all necessary approvals are obtained in a timely manner.
- Payment Tracking & Follow-Up: Regularly monitor payments from IBF (Institute of Banking and Finance) and SSG, and follow up on any outstanding payments.
- Student Support & Liaison: Act as the point of contact for students during the enrollment and assessment process, providing support for any queries related to their course enrollment, funding, or academic progression.
- Data Management & Reporting: Maintain accurate records of student enrollment, attendance, and assessment data. Generate reports for internal and external stakeholders, including government agencies, as needed.
- Continuous Improvement & Process Optimization: Identify and recommend improvements to the admissions and enrollment processes, collaborating with key stakeholders to streamline procedures and enhance efficiency.
- Regulatory Compliance: Ensure that all admissions and enrollment processes are compliant with local regulatory standards, ensuring the institution's adherence to accreditation and licensing requirements.
Qualifications & Skills:
- Bachelor's degree in Education, Business Administration, or related field.
- Proven experience in admissions management or a related role within the education sector.
- Strong knowledge of government funding schemes like SSG, UTAP, and PSEA.
- Familiarity with TPGateway platform or similar systems.
- Excellent communication and interpersonal skills, with the ability to work effectively with instructors, students, and government agencies.
- Exceptional organizational skills with the ability to manage multiple tasks and deadlines.
- Strong problem-solving skills and attention to detail.
- Proactive approach to identifying and resolving issues, with a focus on continuous improvement.
Additional Information: This position offers a dynamic work environment with opportunities for growth in a rapidly evolving educational landscape. If you are an organized and collaborative individual with a passion for managing educational processes and supporting both students and instructors, we encourage you to apply.
What We Offer:
- Hybrid working arrangement
- Flexible work-from-home arrangement.
- Competitive salary.
- A collaborative and inclusive work environment.
