Technical Banking Support Specialist
6 days ago
We are seeking a highly skilled Technical Banking Support Specialist to join our team at KRIS INFOTECH PTE. LTD.
About the RoleThis is an exciting opportunity to work with innovative and fully DevOps oriented teams in providing L1 and L2 support for both the Asian Region and the World.
The ideal candidate will be responsible for building a new platform to interconnect investors, lenders, and clients on syndicated markets, as well as managing large lender pool deals, different loan formats, institutional investors, and multi-products.
Main Responsibilities- Manage user requests & incidents in a timely manner
- Prioritize User requests based on their urgency, criticality, and context
- Investigate and follow up on incidents involving third-party / vendor involvement, communication, and push for resolution, including workaround identification
- Evaluate and provide adequate and efficient communications toward users, senior management, and other IT stakeholders during incident management process (major or minor)
- Perform daily support tasks, sanity checks (morning, evening), and on-calls duty
- Contribute to change requests, urgent data modifications, and INTPRODs executions
- Escalate issues if necessary but remain the main point of contact for the user
- Promote sustainable resolutions and maintain knowledge management
- Identify root cause and define/prioritize remediation actions in case of Incident (Problem Management)
- Participate in major incident reports and post-mortems when required
- In case of recurrent Request/incidents, push for the creation of Feature Development/bugfix, or automation
- Keep the support documentation up-to-date
- Act as the IT Run preferred communication channel with all stakeholders
- Support Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and company stakeholders
- May extend activities to complementary tasks like Testing or BA if part of the squad
Candidates must have:
- Functional banking experience in cash payments/trade and loans
- Solution-oriented, business-focused mindset to constantly improve production quality and stability
- Basic technical skills (e.g., SQL, Unix, Microservices, CI/CD tools)
- Excellent analytical skills
- Ability to multitask and manage stress while maintaining empathy for end-users
- Exposure to Monitoring tools & Automation
- Good communicator and managed Operations & Business
- Problem-Solving mindset with orientation towards Continues Improvement
- Minimum 4 years' experience in application support, with exposure in Banking industry
Estimated Salary: SGD $80,000 - $110,000 per annum
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