Technical Support Specialist for Core Banking Systems
19 hours ago
At NEW TONE CONSULTING PTE. LTD., we are a leading consulting firm providing expert solutions in the financial sector.
SalaryWe offer an attractive salary package, estimated to be around SGD 80,000 - 120,000 per annum, based on industry standards and location.
Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team and manage support activities for Olympic (Core Banking) and related systems.
The successful candidate will be responsible for handling incidents, service requests, end-user queries, and maintaining system reliability.
- Provide L1/L2 application support to end-users.
- Evaluate and resolve technical issues efficiently.
- Deliver excellent customer service to build trust and positive relationships with users.
- Maintain and update knowledge articles to ensure effective issue resolution.
Apart from technical expertise, the ideal candidate should possess strong communication skills, a proactive attitude, and a team-oriented mindset.
Required Skills and QualificationsTo succeed in this role, you should have:
- Bachelor's degree in Computer Science or related field.
- 7+ years of experience in IT production L1/L2 support within the banking industry.
- Strong knowledge of SQL queries and data analysis.
- Familiarity with production support tools like ServiceNow and JIRA is a plus.
- Experience with Olympic banking system is highly desirable.
You should also possess:
- Basic troubleshooting skills on AS400 and Unix.
- Knowledge of Core Banking systems and processes.
- Ability to work in a fast-paced environment and adapt to changing priorities.
We offer a comprehensive benefits package, including:
- A competitive salary and bonuses.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- A generous leave policy and flexible working hours.
If you are a motivated and results-driven individual looking to take your career to the next level, please submit your resume and a cover letter explaining why you are the ideal candidate for this role.
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