Technical Support Specialist for Banking Infrastructure

3 weeks ago


Singapore United Overseas Bank Full time

At United Overseas Bank, we are seeking a Technical Support Specialist to join our Group Technology and Operations team. This is an exciting opportunity for a motivated individual with a passion for delivering exceptional technical support in a high-availability banking environment.

About the Role

The successful candidate will be responsible for providing Level 2 support on user queries/requirements and production issues raised, including event/incident and problem management. Key responsibilities include investigating production issues, responding based on production defect severity SLAs, managing and responding to users in a timely manner, logging incident tickets, and ensuring system availability as per agreed SLAs.

We are looking for someone with a strong understanding of Unix, Linux, and Windows, as well as hands-on experience in writing/debugging scripts, code, and database queries. Experience in supporting IBM products such as Datacap and Business Automation Workflow, as well as Unified Communication systems like Avaya and Auto Dialer, would be highly valued.

What We Offer

This role offers a competitive salary package, estimated at SGD 80,000 - 120,000 per annum, depending on experience. In addition to a comprehensive benefits package, you will have the opportunity to work with a talented team and contribute to the delivery of cutting-edge technology solutions in a dynamic and rapidly evolving industry.

Key qualifications include a minimum 5 years of experience working in banking IT support, with strong team player skills and the ability to manage time effectively. Strong communication and presentation skills are essential, as is the ability to work under multiple deadlines and successfully organize and complete tasks with minimal supervision.

If you are a proactive and goal-oriented individual with a solid understanding of resiliency and redundancy designs, excellent problem-solving skills in a distributed, multi-technology ecosystem, and a passion for delivering exceptional technical support, please submit your application today.



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