Technical Support Specialist

1 week ago


Singapore SAKSOFT PTE LIMITED Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our team at SAKSOFT PTE LIMITED. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality support services.

As a Technical Support Specialist, you will be responsible for providing first-class production support services to stakeholders, ensuring the availability, incident, problem, and capacity management of applications in scope. You will respond and resolve incidents, problems, and user queries through proper analysis, manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue), and drive technical remediation in line with agreed non-functional requirements.

Key Responsibilities
  • Deliver a 1st class Production Support service to stakeholders
  • Responsible for availability, incident, problem, and capacity management for the applications in scope
  • Response and resolve incidents, problem, and user queries through proper analysis
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue)
  • Drive technical remediation in line with agreed non-functional requirements
Requirements

To succeed in this role, you will need:

  • Bachelor's Degree in Computer Science or related field
  • At least 6 years' relevant experience preferably in a Finance Institution
  • 5+ years of experience working in Banking IT industry support
  • Strong team player. Flexible and being able to manage time effectively
  • Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
  • Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment
  • Strong understanding of ITIL methodology
About Us

Saksoft Pte Limited is a leading provider of software solutions to the financial services sector. We offer a range of products and services designed to help banks and other financial institutions optimize their operations and improve customer satisfaction.

Salary: $60,000 - $80,000 per annum. Benefits include comprehensive health insurance, retirement plan, paid vacation, and opportunities for professional growth and development.



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