Technical Support Specialist, Banking Systems
3 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team in Singapore. The successful candidate will be responsible for providing technical expertise and operational support for production channel systems.
About the Role
The ideal candidate will possess strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, and Shell scripting. They will also have experience working with corporate channels, such as corporate banking, host-to-host, or API-based channels.
Key Responsibilities:
- Provide technical expertise to facilitate investigation of complex technical issues.
- Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents.
- Ensure that all stakeholders are sufficiently involved in the Problem Management process.
- Contribute metrics-based reporting on the production and/or pre-production environment.
- Participate in knowledge transfer to ensure better grasp of the product and domain.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
Requirements
The successful candidate will have at least 5 years of experience in IT, with 2 years in the banking payment domain. They must be able to provide 24x7 operational support, including weekends and public holidays when required.
Additional Requirements:
- Strong technical knowledge of RHEL, JBOSS, Apache, MariaDB, MQ, SQL, and Shell scripting.
- Experience working with corporate channels.
- Excellent communication skills, both written and oral.
- Self-starter with excellent crisis management skills.
- Able to lead and facilitate meetings.
What We Offer
We offer a competitive salary and benefits package, including a comprehensive compensation plan, health insurance, retirement savings plans, and generous time-off policies. Our dynamic work environment provides opportunities for career growth and professional development.
Location
This role is based in Singapore, DBS Asia Central. You will have the opportunity to work in a fast-paced, innovative environment with access to state-of-the-art technology and tools.
Estimated Salary Range: SGD $80,000 - SGD $120,000 per annum
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