Customer Support Professional with Technical Expertise
7 days ago
We are seeking a skilled Customer Support Executive to join our team at STARHUB LTD. as a key member in providing exceptional customer service and technical expertise.
About the RoleThis 12-month contract position is responsible for handling customer inquiries through various channels, including emails, live chats via WhatsApp, and social media, ensuring timely and accurate responses within the defined Service Level Agreement (SLA).
The ideal candidate will have previous experience working in a customer-facing role, contact centre, or telemarketing, with proficiency in using computers and ability to quickly learn different software.
Key Responsibilities- Respond to customer inquiries in a friendly and efficient manner, providing accurate information about company products or services based on pre-defined QnA sets.
- Resolving customer issues promptly and effectively by following established processes and procedures.
- Documenting and updating the QnA repository to ensure knowledge is current and accessible for future reference.
- Raising issue tickets via internal systems for IS and Network teams, ensuring timely resolution and communication with customers.
- Preparing weekly reports on SLA performance, key queries, and new escalation topics from customer inquiries.
- Previous experience in customer-facing roles, contact centres, or telemarketing.
- Proficiency in using computers and ability to quickly learn different software.
- Strong process-oriented and customer-oriented mindset.
- Excellent written and verbal English skills to communicate effectively with consumers.
We offer a competitive salary of SGD 40,000 - 55,000 per annum, commensurate with experience, along with benefits that include comprehensive training programs, career development opportunities, and a dynamic work environment.
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