Technical IT Support Professional
4 days ago
EVO OUTSOURCING SOLUTIONS PTE. LTD. is seeking a skilled Technical IT Support Professional to join our team. In this role, you will be responsible for providing day-to-day operational support for IT infrastructure, ensuring smooth functioning of critical systems.
About the RoleThis position involves handling incident management, troubleshooting, and resolution for issues related to Windows servers and networking. You will also manage and maintain Windows servers in production and test environments, perform routine health checks, patching, updates, and system monitoring.
Responsibilities- Provide technical assistance for IT operations and ensure compliance with security standards and best practices;
- Collaborate with the network team to resolve connectivity issues and ensure network uptime;
- Analyze and resolve technical issues to minimize downtime;
- Prepare incident reports, root cause analyses, and daily/weekly status updates.
We are looking for an individual with 3 to 6 years of experience in IT infrastructure support. Strong expertise in managing Windows Server environments, such as Active Directory, Group Policies, DNS, DHCP, is essential. Basic to intermediate knowledge of networking concepts and devices, including TCP/IP, LAN/WAN, switches, firewalls, is also required.
Candidates should possess strong problem-solving and analytical abilities, excellent communication and collaboration skills, and the ability to adapt quickly to client-specific processes and tools. Familiarity with ITIL framework and BAU support processes is a plus.
Preferred Qualifications- Certifications such as Microsoft Certified: Windows Server or Cisco CCNA would be advantageous;
- Familiarity with ITIL framework and BAU support processes.
In this role, you will have opportunities to grow professionally and personally, work with a dynamic team, and contribute to the success of EVO OUTSOURCING SOLUTIONS PTE. LTD. We offer a competitive salary range estimated at SGD $5,000 - SGD $8,000 per month, commensurate with experience and qualifications.
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