Technical Support Specialist with Agile Expertise

4 days ago


Singapore ITCAN PTE. LIMITED Full time
Job Overview

This role is a unique opportunity to combine technical expertise with agile methodologies. As a Technical Support Specialist, you will be responsible for delivering high-quality support and ensuring seamless software deployment.

About the Role

We are looking for an experienced professional who can provide top-notch support and troubleshooting skills. Your primary focus will be on resolving complex technical issues and collaborating with cross-functional teams to implement agile methodologies.

Main Responsibilities

* Provide timely and effective technical support to internal stakeholders
* Collaborate with development teams to identify and resolve technical issues
* Develop and maintain technical documentation to ensure knowledge sharing

Requirements and Qualifications

* 2+ years of experience in technical support or QA engineering
* Strong understanding of full-stack web technologies (React JS, Node JS)
* Proficiency in database management and SQL
* Experience with Agile methodologies and testing techniques
* Excellent written and verbal communication skills

Benefits and Perks

* Competitive salary: $80,000 - $110,000 per annum
* Comprehensive benefits package including medical, dental, and vision insurance
* Generous paid time off policy
* Opportunities for professional growth and development

How to Succeed

To be successful in this role, you must have a strong passion for quality, performance, reliability, and teamwork. You should also be adaptable, able to multitask, and possess excellent problem-solving skills.

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