Global Technical Support Professional

3 weeks ago


Singapore Flintex Consulting Pte Ltd Full time
Job Overview

Flintex Consulting Pte Ltd is seeking a highly skilled Global Technical Support Professional to join our team. As a key member of our Support team, you will be responsible for providing top-notch technical support to our clients across the globe.

Key Responsibilities:

* Collaborate with Product developers to resolve technical issues related to Client Products deployed at customer sites.

* Work closely with the Support Lead to take up support tickets, investigate issues, and provide timely resolutions within established Turn Around Times.

* Participate in training programs to gain expertise on client products and deliver end-to-end solutions for common technical problems.

* Receive, prioritize, document, and actively resolve technical issues arising from our products in various contact center production environments.

* Perform travel-related tasks to customer sites globally to undertake support activities on Client Products as needed.

* Conduct remote sessions or coordinate with onsite engineers to troubleshoot technical issues on our products implemented at customer sites.

* Be prepared to work extended hours and adapt to different time zones while executing Support tasks assigned.

Requirements & Qualifications:

* Bachelor's degree or higher in a relevant field (BE, BTech, MCA, etc.).

* Exceptional interpersonal and relationship-building skills to effectively interact with stakeholders, organizations, and peers.

* Excellent communication, management, negotiation, and organizational skills, with the ability to communicate at executive levels.

* Ability to work according to target market time zones, possessing excellent verbal, written, and effective communication skills.

* Proven ability to achieve stretch goals in an innovative and fast-paced environment.

* Strong time-management, organizational, and prioritization skills, with a sense of responsibility and accountability for quality work.

What We Offer:

* An estimated salary of SGD 6000 - SGD 8000 per month, depending on qualifications and experience.

* Opportunities for career growth and professional development in a dynamic and innovative company.

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