Global Technical Support Professional
3 weeks ago
Flintex Consulting Pte Ltd is seeking a highly skilled Global Technical Support Professional to join our team. As a key member of our Support team, you will be responsible for providing top-notch technical support to our clients across the globe.
Key Responsibilities:
* Collaborate with Product developers to resolve technical issues related to Client Products deployed at customer sites.
* Work closely with the Support Lead to take up support tickets, investigate issues, and provide timely resolutions within established Turn Around Times.
* Participate in training programs to gain expertise on client products and deliver end-to-end solutions for common technical problems.
* Receive, prioritize, document, and actively resolve technical issues arising from our products in various contact center production environments.
* Perform travel-related tasks to customer sites globally to undertake support activities on Client Products as needed.
* Conduct remote sessions or coordinate with onsite engineers to troubleshoot technical issues on our products implemented at customer sites.
* Be prepared to work extended hours and adapt to different time zones while executing Support tasks assigned.
Requirements & Qualifications:
* Bachelor's degree or higher in a relevant field (BE, BTech, MCA, etc.).
* Exceptional interpersonal and relationship-building skills to effectively interact with stakeholders, organizations, and peers.
* Excellent communication, management, negotiation, and organizational skills, with the ability to communicate at executive levels.
* Ability to work according to target market time zones, possessing excellent verbal, written, and effective communication skills.
* Proven ability to achieve stretch goals in an innovative and fast-paced environment.
* Strong time-management, organizational, and prioritization skills, with a sense of responsibility and accountability for quality work.
What We Offer:
* An estimated salary of SGD 6000 - SGD 8000 per month, depending on qualifications and experience.
* Opportunities for career growth and professional development in a dynamic and innovative company.
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