Global Technical Support Expert

1 day ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Job Title: Global Technical Support Expert

About WISE ASIA-PACIFIC PTE. LTD.

WISE ASIA-PACIFIC PTE. LTD. is a leading global payments infrastructure company that has revolutionised how money moves around the world. Our multi-currency account helps millions of people and businesses manage their money across the globe.

About the Role

We are seeking a skilled Technical Support Specialist for International Payments to join our global team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and support to our API integrations. Your primary focus will be on ensuring that our customers receive industry-leading levels of assistance when they need it most.

Responsibilities

Your key responsibilities as a Technical Support Specialist for International Payments will include:
  • Developing a deep understanding of our Wise API products and capabilities, and collaborating with teams across the Wise Platform and Open Banking products to achieve this goal.
  • Providing top-notch support to our customers through various channels, including email and phone, particularly for critical issues related to partnerships.
  • Troubleshooting and resolving complex technical issues reported by users, both independently and in collaboration with engineering and commercial teams.
  • Enabling other team members to support API users globally by sharing knowledge and trends on the issues users are raising.

Requirements

To succeed in this role, you will need to possess the following skills and qualifications:
  • A minimum of 3 years of experience in a technical support engineering role, with a solid understanding of common support tooling and terminology.
  • Proficiency in testing and debugging REST APIs, interpreting logs, and querying databases.
  • Strong organisational and prioritisation skills, with the ability to focus on solving challenges while setting expectations with stakeholders.
  • The capacity to thrive in a reactive support environment, drive proactive improvements, and navigate multiple high-severity incidents simultaneously.
  • Familiarity with some programming languages, such as Python or Java, and a willingness to learn more.
  • Comfort with working in a diverse, international team and collaborating with colleagues across different time zones.

Benefits

We offer a competitive salary of SGD $80,000 - SGD $100,000 per annum, depending on experience. We also provide opportunities for professional growth and development, flexible work arrangements, and a comprehensive benefits package. If you are passionate about delivering exceptional customer experiences and are excited about joining a dynamic and innovative company, please apply now.

Salary Range: SGD $80,000 - SGD $100,000 per annum

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