Global Technical Support Specialist
3 days ago
We are seeking a highly skilled Global Technical Support Specialist to join our team at BRAZE PTE. LTD.
About the Role
As a Global Technical Support Specialist, you will be responsible for providing technical assistance to customers through various channels. You will act as the primary point of contact for inbound technical inquiries and take ownership of troubleshooting and resolving complex issues related to our platform.
You will work closely with other departments and teams to ensure timely and effective resolution of customer concerns. This role requires strong analytical, problem-solving, and communication skills, as well as the ability to manage multiple priorities and adapt to changing circumstances.
Key Responsibilities
- Troubleshoot and resolve complex technical issues related to our platform
- Provide technical assistance to customers through various channels, including email, phone, and chat
- Collaborate with other departments and teams to ensure timely and effective resolution of customer concerns
- Develop and maintain knowledge base articles and documentation to support customer self-service
- Participate in on-call rotations to provide coverage for occasional holiday shifts
Requirements
- Bachelor's degree in Computer Science or related field
- Minimum 2 years of experience in technical support or related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Familiarity with case management tools such as Salesforce, Zendesk, or similar CRM ticketing systems
What We Offer
- A competitive salary range of SGD 55,000 - 70,000 per annum, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off
- The opportunity to work with a dynamic and growing company in the technology industry
- A collaborative and supportive work environment
- Ongoing training and professional development opportunities
How to Apply
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