Global Technical Support Associate
4 days ago
Salary: SGD 48,000 - 60,000 per annum
About the Role:We are seeking a highly skilled and experienced Technical Support Officer to join our team at SHIMANO (SINGAPORE) PRIVATE LIMITED. As a key member of our support team, you will be responsible for providing technical assistance to customers in the SEA region, resolving technical issues onsite, preparing technical materials, and managing online e-learning platforms.
Key Responsibilities:- Provide regular technical training sessions to customers in the SEA region
- Follow up on warranty submissions from customers and resolve any related issues
- Resolve technical issues onsite at customer factories
- Develop, maintain, and modify technical materials to ensure accurate and timely information
- Manage online e-learning technical webpages and ensure seamless user experience
- Provide technical support and assistance at events as required
- Diploma in a related field or equivalent experience
- Excellent knowledge of bicycle components, parts, and technicalities
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
- Strong conversational skills with customers in China Mainland and China Taiwan; Mandarin and English language proficiency essential
- Willingness to travel overseas and work on weekends for events occasionally
- Comfortable communicating and engaging with all levels and large groups
- Possession of a Class 3/3A license is an advantage
- Competitive salary range: SGD 48,000 - 60,000 per annum
- Working location: Bulim Walk, Singapore (nearest MRT: Boon Lay)
- Uniform and lunch provided
- Company transportation available at various pickup points (Northern & Western areas of Singapore)
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a leading global brand in the cycling industry
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