Global Technical Support Associate

4 days ago


Singapore SHIMANO (SINGAPORE) PRIVATE LIMITED Full time
Job Title: Global Technical Support Associate

Salary: SGD 48,000 - 60,000 per annum

About the Role:

We are seeking a highly skilled and experienced Technical Support Officer to join our team at SHIMANO (SINGAPORE) PRIVATE LIMITED. As a key member of our support team, you will be responsible for providing technical assistance to customers in the SEA region, resolving technical issues onsite, preparing technical materials, and managing online e-learning platforms.

Key Responsibilities:
  • Provide regular technical training sessions to customers in the SEA region
  • Follow up on warranty submissions from customers and resolve any related issues
  • Resolve technical issues onsite at customer factories
  • Develop, maintain, and modify technical materials to ensure accurate and timely information
  • Manage online e-learning technical webpages and ensure seamless user experience
  • Provide technical support and assistance at events as required
Requirements:
  • Diploma in a related field or equivalent experience
  • Excellent knowledge of bicycle components, parts, and technicalities
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
  • Strong conversational skills with customers in China Mainland and China Taiwan; Mandarin and English language proficiency essential
  • Willingness to travel overseas and work on weekends for events occasionally
  • Comfortable communicating and engaging with all levels and large groups
  • Possession of a Class 3/3A license is an advantage
Benefits:
  • Competitive salary range: SGD 48,000 - 60,000 per annum
  • Working location: Bulim Walk, Singapore (nearest MRT: Boon Lay)
  • Uniform and lunch provided
  • Company transportation available at various pickup points (Northern & Western areas of Singapore)
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading global brand in the cycling industry


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